We want to know if you are not happy with your product from Overland Adventurer Designs. Please contact us at our Contact Us page and explain the nature of your dissatisfaction. Photos are always appreciated. We will work with you to understand your issue and determine a course of action to resolve the situation.Product Returns
To return your product, please contact us at our Contact Us page. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The products must be returned within 30 days.
Several types of goods are exempt from being returned - gift cards, downloadable software products, and health & personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at our Contact Us page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at our Contact Us page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service such as Priority Mail or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.